#93891 Customer Support Manager Hot vacancy Full Time Office

  • Ukraine | Kyiv

· Providing support to clients by the phone and electronically (e.g. email/chat);
· Handling and resolving customer queries;
· Building sustainable relationships of trust with customer through open and interactive communication;
· Following communication procedures, guidelines and policies;
· Keep support metrics in the sufficient range;
· Cooperate over mutual projects with all of the team members;
· Ensure customers satisfaction;
· NO cold calls, no sales;
· Excellent, fluent English (both, written and spoken);
· Great communication & negotiation skills;
· Stress-resistance, self-confidence, energetic and enthusiasm;
· Previous experience in customer support or similar spheres will be a plus;
· Readiness to work in the night shifts as well (2 in a week);

  • manual qa